CNC Machine FAQ | Shandong Jinchen CNC Protech

Frequently Asked Questions

Explore most common questions regarding our lifting platform and service.

Why Buy from JCPROTECH ?

First, JCPROTECH is very professional that engaged in the Hydralic lifts manufacturing for about 12 years. Second, customers recognize the quality and reliability of JCPROTECH lifts platform. SO most of them choose to work with us for two or more times. Third, we can provide complete service (technical support, training, and troubleshooting assistance) to help customers get the most out of their machines.

Are You Hydralic lifts Manufacturer ?

Yes, of course. We even have received many customers from all over the world to visit the factory. We have two formal and big factories to research and produce various lift platform. And the large one covers an area of 75,000㎡.

How Long is The Warranty ?

JCPROTECH provides a one-year warranty and lifetime online support.

Do You Have MOQ (minimum order quantity)?

The MOQ is 1 , you can buy 1 unit for trial, and we still offer the same after-sales service and warranty for single unit purchase.

How to Ship the Lifts to My Factory ?

JCPROTECH provides 3 main transportation modes: sea, air and rail transportation. Among them, the one that customers choose the most is sea freight. The mode of transportation can be negotiated according to the specific requirements of both parties.

How Long is The Delivery Time ?

For stock models, 3-7 working days for shipment after deposit; for customized models/bulk orders: 15-25 working days production time,we will send you production photos/videos every week to update the progress, and inform you immediately when production is finished for shipment arrangement.

How Can I Pay for My order ?

Payment can be made by TT or L/C. If customers are worried about financial security, we also support cash on delivery through Alibaba- the cross-border e-commerce platform.

Where can I Buy the Spare Parts if I need them in the Future?

We have sufficient stock of all original spare parts for our lifts table, you can order them from us at any time, and we ship spare parts by express (3-5 days) to your country with competitive price. We also send free common spare parts with bulk orders as a gift.

Machine Performance and Operation

Learn more about the capabilities and functionality of our Lift Platforms

What's the scissor lift maximum load capacity and lifting height?

Our mobile scissor lift maximum can loading 2000kg, maximum lifting height is 18m .

How long can self -proplled lifts work when fully charged?

Our electric lift platform can work 8 hours on a full charge. Normally operate in daytime and charge overnight.

Are lift equipment difficult to operate? Can beginners use them?

Our lift tables are designed with user-friendly control systems, making them easy to operate even for beginners.

How should we maintain the lift in daily use?

1)-Check hydraulic parts and oil level regularly;
2)-Lubricate moving parts on a routine basis;
3)-Keep the machine clean and dry, avoid overload;
4)-Tighten loose screws and inspect safety devices frequently.

Does your boom lift Equipped with emergency stop and manual lowering?

Yes, of course , this is standard configuration of manlift.

How long does it take to fully charge the battery?

The self propelled lifts Standard lead-acid battery: 6–8 hours for a full charge.

Do you have CE certificate and test report?

Our mewp have obtained CE certification and fully comply with European standards.

After-Sales Support & Maintenance

Get details on troubleshooting, maintenance, and after-sales assistance

How long is the warranty period? What does it cover?

All JCPROTECH lifts come with a one- to two-year warranty, depending on the model and configuration. The warranty covers the machine frame and structure against manufacturing defects, key components such as motors, drivers, the control system, including troubleshooting assistance, and 24/7 technical support through remote guidance. Wearable parts are not included in the warranty but are available for purchase as spare parts.

Do you offer machine rental or leasing services?

We do not currently offer rental services, but we do provide flexible payment plans for bulk buyers. If financial support is needed for purchasing, we can discuss installment payment options.

Can I buy spare parts from you?

Yes, we offer a full range of original spare parts, Our international shipping ensures quick delivery to minimize downtime.

What if my lift table breaks down?

If your machine encounters an issue, we offer multiple support options. Our engineers provide remote diagnosis through video calls and troubleshooting tools. We have detailed repair guides, including step-by-step videos and manuals. For customers in select regions, we have local service partners who can assist with repairs. If replacement parts are required, we will ship them as quickly as possible from our global warehouses. Most common issues can be resolved within 24 hours through remote support.

Industry Applications & Customer Cases

Explore real-world applications and success stories from various industries.

What fields can your lifts be applied to？

Our hydralic lifts Widely used in building construction, factory maintenance, warehouse logistics, road bridge engineering, airport & station facilities, commercial building renovation, landscape trimming and ship repair industries.

Do you have any real customer success stories?

Yes, we have plenty of real successful cases. We have supplied our equipment to numerous clients worldwide, covering construction, maintenance and logistics industries. A large supermarket in Portugal regularly adopts our self-propelled scissor lifts for facility maintenance and inspection, effectively boosting operational efficiency. An Australian stone processing plant uses our mobile vacuum lifter car to handle stone handling and feeding work, cutting labor costs and improving production efficiency. A Cyprus aircraft maintenance company equipped 4 sets of self-propelled articulated boom lifts to carry out aircraft inspection and maintenance tasks. A large warehouse in Italy applies our self-propelled order pickers, greatly lifting staff working efficiency.

How does your equipment compare to competitors?

No matter how tough the competition is, we never sacrifice product quality. We take full responsibility for every unit we supply. Safety and reliable quality are always our top priorities, ensuring safe use for all customers.

How popular is JCPROTECH LIFT in international markets?

JCPROTECH lifting equipments are exported to over 100 countries, including the United States, Canada, Germany, the United Kingdom, Australia, India, and South Africa.Our products Widely used in construction, maintenance and installation fields.

Why do customers choose JCPROTECH over other brands?

Customers choose JCPROTECH for reliable machine quality, as all machines are built with durable materials and go through strict quality control. We provide customized solutions tailored to specific customer needs, fast delivery, and strong after-sales support. Our reputation is backed by thousands of satisfied customers globally.

Can I visit your factory before purchasing?

Yes, we welcome customers to visit our 75,000-square-meter manufacturing facility in China. Visitors can see our production process, test our equipments, and discuss customization options. If an in-person visit is not possible, we can arrange a virtual factory tour via video call.

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FAQ

Frequently Asked Questions

Machine Performance and Operation

After-Sales Support & Maintenance

Industry Applications & Customer Cases

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